Mark Waugh - Director

Mark has a Bachelor of Science (Computing) and Master of Business Administration. His career has spanned industries and roles, most notably as a Senior Manager with Accenture and Chief Information Officer at Star City. His expertise includes:

Business & IT Strategy development and implementation
Executive management and entrepreneurial experience in innovative and strategic initiatives
Project Excellence – project management, methodology, business process design, implementation, benefits realisation
Staff Management, motivation, mentoring and leadership capabilities
Vendor Relations – contract negotiation and management
Extensive Change Management experience
Customer Relationship Management strategy development and implementation
Fiscal planning, budgeting and cost management
Incorporation of Information Security requirements into business processes and plans

Industries that Mark has worked across include:

Hospitality – Hotel and Food & Beverage
Gaming
Law Enforcement
Retail
Mining
Construction

Examples of innovative and strategic initiatives are:

Yield Management – first hotel in southern hemisphere to apply yield management techniques to its room inventory
Disaster Recovery/High Availability capability for key systems
Electronic workflow and/or automation of standard work functions eg Purchasing, Staff Kiosks (rostering, pay slips, training schedules, messaging), Bulk Beverage (automated tracking of beverage dispensing), automated Incident Reporting, automated customer counting
Loyalty Management (ie Customer Relationship Management), data mining-enabled marketing
IT infrastructure standardisation
Tracking of staff uniforms via RF chips embedded in clothing
Significant improvements in customer satisfaction
Significantly enhanced service to internal customers through better training and stability
Development of project management and methodology skills in IT teams
Greater than 50% reduction in staff turnover
Improved relations and increased service from vendors including formalisation of Service Level Agreements and fees based on performance
Realisation of operational synergies resulting from corporate takeovers